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Once your order is received and processed, in-stock items will be shipped within 5-7 business days. Destination times vary depending on weather, distance and accessibility to your city. Some cities, including lower-populated areas, may require additional time because carrier may have to transfer to a local carrier. Most items will be received in 7-10 days, although some may take up to 14 days.*
Once your order has shipped, you will receive an email from our shipping department confirming your purchase has shipped, and giving you freight carrier information, tracking number and instructions.
Your shipment leaves our dock in perfect condition. Upon arrival, please inspect for damage and incorrect quantity before signing. Any damage to contents should be noted on the bill of lading for claim against carrier. Failure to properly inspect your shipment before signing off, limits our liability as well as the freight carrier.
All of our products are shipped via freight company, which provides a curbside delivery. Curbside means the freight company is only obligated to bring it to your curb. It is your responsibility to provide help in getting your order off the truck and into your home. It is helpful to have a hand truck available. For an additional charge, a truck with a lift gate may be requested. For liability reasons, freight companies are prohibited from bringing deliveries inside.
Refusal of Delivery:
If an order is refused, the customer is responsible for all shipping and handling costs incurred, both directions.
Incorrect Shipping Information:
If a package is returned or additional fees are incurred due to an incorrect shipping address or phone number, the customer will be responsible for all shipping costs incurred.
Limited Free Shipping:
Free shipping offers are limited for germany only. For shipping costs to other locations and including international, please contact us via phone or email for a quote. Any returns must be approved prior to shipping a product back. All products must be in original packaging and in new condition, on a pallet. If returned product is not in original packaging, new condition or on a pallet, a 20% restocking charge will be deducted from the remaining balance to be credited. All refunds will be less shipping, freight and handling costs incurred both directions.
You have the right to cancel this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or one of A third party named to you, who is not the carrier, has taken possession of the goods, provided you have ordered one or more goods as part of a uniform order and these are or are delivered uniformly;
- on which you or a third party named by you, who is not the carrier, has taken possession of the last goods, provided you have ordered several goods as part of a single order and these are delivered separately;
To exercise your right of withdrawal, You must inform us of your decision to cancel this contract by means of a clear statement and stating the order number (e.g. e-mail or via cancellation form).
To meet the cancellation deadline, it is sufficient: that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.
Please send the goods back to us in new, undamaged condition to the following address:
agon's world GmbH
Fitdiz Training
Max-Eyth-Str. 6
73760 Ostfildern
Germany
We will refund you the purchase amount as soon as the goods have been checked - this can take a few days.
Cancellation form:
Consequences of withdrawal:
If you withdraw from this contract, we will pay you all payments that we have received from you, including delivery costs (with the exception of the additional costs, resulting from you choosing a different type of delivery than the cheapest standard delivery offered by us) must be repaid immediately and no later than fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees for this repayment.